Acme Longterm

Text message sign-up for My Loved Ones

My Loved Ones by Acme Longterm sends text messages only to family caregivers who ask for them by texting a one-time join phrase. This page explains how that works.

How caregivers agree to receive texts

  1. A family member signed in to My Loved Ones gets a one-time join phrase for each person they invite. For example, JOIN 4F7K9QXM. It is valid for 72 hours and works once.
  2. The family member gives the phrase to the caregiver on a printed card, in an email, on a phone screen or in person, next to the wording shown below.
  3. The caregiver texts the phrase from their own phone to our number. No website visit, app or login is needed. Agreeing to texts is not a condition of any purchase.
  4. We reply to say we got the request. Updates start only after the family member who invited the caregiver confirms it is them and the approval step is complete. The approval step is the permission of the person you care for, or their representative, to share the approximate area of their room with you. Until then we send no updates.

We do not send a text to ask for permission.

The wording the caregiver sees

"Text your join phrase, for example JOIN 4F7K9QXM, to +1 831 257 1553 to get text messages from My Loved Ones by Acme Longterm: about 1 text a day, once confirmed and approved, with the approximate area of your loved one's room, or a note that the area can't be shown, plus replies you ask for. By texting the phrase you agree to receive these texts at this number. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time. Reply HELP for help. Consent is not a condition of purchase. Not an alert or emergency system. Texts are not encrypted, so others may be able to read them. Privacy Policy and Terms."

The first text after the caregiver texts the phrase

My Loved Ones by Acme Longterm: you've joined our text program. Once the person who invited you confirms and the approval step is complete, you'll get about 1 text a day. Until then we won't send updates. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

The text when sign-up is complete

My Loved Ones by Acme Longterm: you're set up. Your sign-up is confirmed and approved. 1 text a day at 9:30 AM your time with the approximate area of your loved one's room, plus replies you ask for. Reply STOP to opt out. Reply HELP for help. Message and data rates may apply.

The daily text

My Loved Ones by Acme Longterm: Most recent area (approximate): In the chair area. Approximate location only. Not an alert or emergency system. Reply STOP to opt out. Reply HELP for help. Message and data rates may apply.

The reply when someone stops

My Loved Ones by Acme Longterm: you're unsubscribed and won't get any more texts from this number. Reply HELP for help.

The reply to HELP

My Loved Ones by Acme Longterm: family update texts, about 1 a day once confirmed and approved, plus replies you ask for. Message and data rates may apply. Help: inquiries@acmelongterm.com Reply STOP to opt out.

The reply if we can't match a join phrase

My Loved Ones by Acme Longterm: we couldn't match that. Ask the person who invited you for a new join phrase. Reply STOP to opt out. Reply HELP for help. Message and data rates may apply.

The reply when someone restarts texts

My Loved Ones by Acme Longterm: texts are back on. Once the person who invited you has confirmed and the approval step is complete, you'll get about 1 text a day. Reply STOP to opt out. Reply HELP for help. Message and data rates may apply.

Keywords

To sign up, text JOIN and your join phrase. To stop, reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE or OPTOUT. We send one text confirming that you are unsubscribed, and nothing after it from us. To turn texts back on after stopping, reply START or UNSTOP. Reply HELP for help, or email inquiries@acmelongterm.com. Your carrier may also send its own standard reply to STOP, START, UNSTOP or HELP.

We keep a record of each sign-up with the date, time, keyword and wording version. Our texts do not include medical details, diagnoses or the name of the person you care for. My Loved Ones is not an alert or emergency system. In an emergency, call 911.